Policies

Every Cari order is dispatched from our Delhi facility, insured in full, and tracked until the moment it reaches you. A signature is required on delivery to keep your piece safe.

Where we ship
Across India.
We ship to all serviceable pin codes within India. Shipping is complimentary on every order, with no minimum value.

Dispatch and delivery timeline

• In-stock pieces: dispatched within 2 business days.
• Made-to-order pieces: dispatched within 10 to 14 business days.
• Metro delivery: 2 to 3 business days from dispatch.
• Non-metro delivery: 4 to 7 business days from dispatch.

Timelines may extend marginally during peak festive windows. You will be kept informed.

Tracking, signature and safety

• A tracking link is sent by email and WhatsApp at dispatch.
• Packages are insured from our facility to your address.
• A photo ID and signature are required on delivery. If unavailable, the courier will attempt redelivery up to two times.
• Please do not accept any package that appears tampered with. Record a short unboxing video if possible - it helps us resolve claims quickly.

If it does not, return it within 15 days of delivery. No questions asked on in-stock pieces.

The return window
15 days from delivery.

Initiate a return from your account or by writing to care@carifinejewels.com. We will arrange a complimentary insured pickup within 2 to 4 business days.

What can be returned

• All in-stock pieces, unworn and in original condition.
• Original packaging, certificates and invoice included.
• Tamper-evident tag intact.

What cannot be returned

• Made-to-order designs.
• Pieces that have been altered or resized post-delivery.
• Pierced earrings, for hygiene reasons.
• Pieces returned without their original certificate or tamper-evident tag.

How refunds work

• Processing time: refunds are initiated within 3 business days of quality inspection.
• Credit time: 7 to 10 business days to the original payment method.
• Prepaid orders: refunded to the original card, UPI ID or bank account.
• Cash on Delivery orders: refunded to a bank account of your choice, via NEFT. Details are collected at return initiation.

A quality check takes 1 to 2 business days once the piece reaches our facility. If a piece shows signs of wear, alteration or damage, we will contact you before processing.

Exchange any in-stock Cari piece within 30 days of delivery, for any other piece of equal or greater value.

How it works

• Request an exchange from your account or by writing to care@carifinejewels.com.
• We arrange a complimentary insured pickup of the original piece.
• Once received and inspected, you may select a replacement from our current collection.
• The replacement piece is dispatched as per standard dispatch timelines.

Pricing the exchange

• Equal value: no additional charges.
• Greater value: pay the difference at current rates.
• Lesser value: the balance is issued as a Cari credit note, valid for 12 months.

Conditions

• One exchange per order.
• The original piece must be unworn, in original condition, with certificate, invoice and tamper-evident tag intact.
• Made-to-order pieces are not eligible for exchange.

You may cancel any order before it is dispatched, directly from your account or by writing to care@carifinejewels.com.

Before dispatch
Full refund.

Cancellation requests before dispatch are processed at no charge. Refunds are credited within 7 to 10 business days to the original payment method.

After dispatch
Treated as a return.

Once dispatched, a cancellation is handled under our Returns policy. Please refer to section 2.

Made-to-order pieces
Cancellable within 24 hours.

Made-to-order pieces may be cancelled within 24 hours of order confirmation. After this window, production begins and the order becomes non-cancellable.

Every Cari piece carries a lifetime exchange value. You can trade it in against a new Cari piece, at any time, at the current value of its gold and diamonds.

What you receive

• Gold value: 100% of the gold weight, valued at the current day's Cari rate.
• Diamond value: 100% of the current market value of the certified diamonds, assessed at the time of exchange.
• Coloured stones: no value.

What is deducted

• Original making charges are not refunded on exchange (this is how the industry works; we are transparent about it).
• A nominal refining or reassessment fee may apply where relevant.

Conditions

• The new Cari piece must be of equal or greater value than the credit issued.
• Original Cari invoice and authentication certificate are required.
• The piece must be identifiable as a Cari piece and in a refinable condition.

Lifetime exchange applies to Cari pieces only. For jewellery purchased from Vasundhra Jewellers or other brands, please speak with us separately.

You can return any Cari piece to us for a cash buyback. The valuation is transparent, declared up front, and settled directly to your account.

How we value your piece

• Gold: 90% of current Cari gold rate, applied to the certified gold weight.
• Diamonds: Up to 80% of the current market value of the certified diamonds, assessed at the time of buyback.
• Coloured stones: no value.

The process

• Request a buyback quote at care@carifinejewels.com.
• Send the piece to us via an insured courier we arrange (complimentary).
• Our facility assesses metal purity and stone certification. This takes 3 to 5 business days.
• A final quote is shared with you. On acceptance, the amount is credited within 5 to 7 business days.

What you need

• Original Cari invoice and authentication certificate.
• A government-issued photo ID matching the invoice name, for KYC compliance.

Buyback is offered at the discretion of Cari and is subject to the piece being authentic, intact and refinable. Rates are indicative and may vary with market conditions on the day of valuation.

Every Cari piece is certified, hallmarked and documented. You receive the same piece you see on our site, with the specifications you are quoted at checkout.

Metals

• Gold: 9Kt, 14Kt, 18Kt and 22Kt - all BIS hallmarked, with a unique HUID visible on the piece. The karat for each design is specified on its product page.
• Finish: polished, matte or textured, as specified per design.

Diamonds

• Certification: IGI certified. Every diamond, including solitaires, carries a grading report from the International Gemological Institute.
• Quality: SI clarity, with near-colourless GH, HI or IJ grades depending on the piece. The exact grade is specified on each product page.
• Origin: natural diamonds, ethically sourced. Lab-grown pieces, where offered, are clearly labelled.

Coloured stones

• Natural, where specified.
• Treated or enhanced, where disclosed on the product page.

Every piece carries a lifetime warranty on manufacturing defects, along with complimentary care services in the first year.

Covered under warranty

• Defects in craftsmanship: loose prongs, faulty clasps, uneven settings.
• Plating defects within 6 months of delivery.
• Stone dislodgement due to setting failure, lifetime.

Not covered

• Damage from wear, impact, chemical exposure or accidental loss.
• Unauthorised repair or alteration by a third-party jeweller.
• Normal ageing of finish - polish and texture can be restored via our care service.

Complimentary care, in the first year

• One professional cleaning and polishing.
• One resizing, within 1 month of delivery, for rings and bracelets where size permits.
• Prong tightening and clasp inspection, on request.

Paid after-care, lifetime

• Cleaning, polishing, replating and repair services at transparent, itemised rates.
• Quote shared before any work begins. Approved in writing by you.

To initiate a service, write to care@carifinejewels.com with your order number and a few clear photos of the piece.

Cari prices are inclusive of craftsmanship, finish, certification and packaging. GST is added at checkout, as applicable.

How a Cari price is built

• Gold value: weight × current Cari gold rate.
• Diamond value: as per certified cut, clarity, colour and carat.
• Making charges: a fixed, per-design amount (not a percentage of gold rate). Shown clearly on the product page.
• GST: 3% on the total, as per Government of India regulations.

Accepted payment methods

• All major credit and debit cards: Visa, Mastercard, American Express, RuPay.
• UPI: GPay, PhonePe, Paytm, BHIM and others.
• Netbanking across all major Indian banks.
• Cash on Delivery, on orders up to ₹49,999.

Currency, invoicing and GST

• All prices on carifinejewels.com are in Indian Rupees (INR).
• Tax invoices are issued in the name of Vasundhra Jewellers Private Limited, the company behind Cari.

Cash on Delivery is available on orders up to ₹49,999. For orders above this value, prepaid payment is required — it keeps high-value pieces safer in transit and aligns with courier insurance limits.

This is a short summary of how Cari handles personal data. The full Privacy Notice is available on our website, written in the same plain language.

What we collect

• Account details: name, email, phone, address, date of birth (optional).
• Order details: purchase history, payment identifiers (not card numbers), delivery addresses.
• Usage details: pages viewed, items saved, anonymised browsing behaviour.
• Marketing preferences: your consent to receive emails, SMS and WhatsApp messages.

Why we collect it

• To process and deliver your order.
• To support you before, during and after a purchase.
• To improve our designs, site and service, based on aggregated patterns.
• To send you relevant updates, only where you have opted in.

Who sees it

• Our internal team, on a need-to-know basis.
• Payment processors, shipping partners and email platforms, limited to what is required.
• Statutory authorities, where legally required.
• Never sold, rented or shared for unrelated third-party marketing.

Your rights

• Access the data we hold on you, on request.
• Correct or update your details, at any time.
• Withdraw marketing consent, in one click, from any email.
• Request deletion of your account and associated data.

Cari complies with the Digital Personal Data Protection Act, 2023. Write to care@carifinejewels.com for any data-related request.

By using our site and placing an order, you agree to these terms. We have kept them short. The full legal text is available on our website.

Who we are

• Cari is a brand of Vasundhra Jewellers Private Limited, a company registered in India under CIN U36911DL1999PTC102188.
• Registered office: 39, Nishant Kunj, Pitampura, Delhi 110034.
• GSTIN: 07AAACV8428L2ZV.

Using the site

• You must be 18 or above to place an order.
• You agree to provide accurate details at checkout.
• You may not misuse the site, attempt to access restricted areas or upload harmful content.

Product information

• We describe each piece as precisely as possible, with accurate measurements, weights and certifications.
• Photography is representative. Slight variations in hand-finished detail are part of the craft.
• Prices are valid at the time of order placement and may change without notice.

Orders, acceptance and stock

• An order is a request to buy, not a concluded contract.
• An order is accepted only when we confirm dispatch.
• We reserve the right to cancel an order in case of stock unavailability, pricing errors or suspected fraud. Full refunds are issued in such cases.

Intellectual property

• All content on carifinejewels.com — text, images, designs, logos — is the property of Vasundhra Jewellers Private Limited.
• You may not reproduce, resell or republish our content without written permission.

Liability and dispute resolution

• Our liability is limited to the value of the order in question.
• These terms are governed by the laws of India. Disputes are subject to the exclusive jurisdiction of the courts at Delhi.

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