Policies

Every Cari order is dispatched from our Delhi facility, insured in full, and tracked until the moment it reaches you. A signature is required on delivery to keep your piece safe.

Where we ship

Across India.

We ship to all serviceable pin codes within India. Shipping is complimentary on every order, with no minimum value.

Dispatch and delivery timelines

• Dispatch: every piece within 15 days of your order, often sooner.
• Metro delivery: 2 to 3 business days from dispatch.
• Non-metro delivery: 4 to 7 business days from dispatch.

Timelines may extend marginally during peak festive windows. You will be kept informed.

Tracking, signature and safety

• A tracking link is sent by email and WhatsApp at dispatch.
• Packages are insured from our facility to your address.
• A photo ID and signature are required on delivery. If unavailable, the courier will attempt redelivery up to two times.
• Please do not accept any package that appears tampered with. Record a short unboxing video if possible - it helps us resolve claims quickly.

If it does not, return it within 15 days of delivery. No questions asked.

The return window

15 days from delivery.

Initiate a return from your account or by writing to care@carifinejewels.com. We will arrange a complimentary insured pickup within 2 to 4 business days.

What can be returned

• Every piece, unworn and in original condition.
• Original packaging, certificates and invoice included.
• Tamper-evident tag intact.

What cannot be returned

• Pieces that have been altered or resized post-delivery.
• Pierced earrings, for hygiene reasons.
• Pieces returned without their original certificate or tamper-evident tag.

How refunds work

• Processing time: refunds are initiated within 3 business days of quality inspection.
• Credit time: 7 to 10 business days to the original payment method.
• Prepaid orders: refunded to the original card, UPI ID or bank account.
• Cash on Delivery orders: refunded to a bank account of your choice, via NEFT. Details are collected at return initiation.

A quality check takes 1 to 2 business days once the piece reaches our facility. If a piece shows signs of wear, alteration or damage, we will contact you before processing.

Exchange any Cari piece within 30 days of delivery, for any other piece of equal or greater value.

How it works

• Request an exchange from your account or by writing to care@carifinejewels.com.
• We arrange a complimentary insured pickup of the original piece.
• Once received and inspected, you may select a replacement from our current collection.
• The replacement piece is dispatched as per standard dispatch timelines.

Pricing the exchange

• Equal value: no additional charges.
• Greater value: pay the difference at current rates.
• Lesser value: the balance is issued as a Cari credit note, valid for 12 months.

Conditions

• One exchange per order.
• The original piece must be unworn, in original condition, with certificate, invoice and tamper-evident tag intact.

You may cancel any order before it is dispatched, directly from your account or by writing to care@carifinejewels.com.

Before dispatch

Full refund.

Cancellation requests before dispatch are processed at no charge. Refunds are credited within 7 to 10 business days to the original payment method.

After dispatch

Treated as a return.

Once dispatched, a cancellation is handled under our Returns policy. Please refer to section 2.

Every Cari piece carries a lifetime exchange value. You can trade it in against a new Cari piece, at any time, at the current value of its gold and diamonds.

What you receive

• Gold value: 100% of the gold weight, valued at the current day's Cari rate.
• Diamond value: 100% of the current market value of the certified diamonds, assessed at the time of exchange.
• Coloured stones: no value.

What is deducted

• Original making charges are not refunded on exchange (this is how the industry works; we are transparent about it).
• A nominal refining or reassessment fee may apply where relevant.

Conditions

• The new Cari piece must be of equal or greater value than the credit issued.
• Original Cari invoice and authentication certificate are required.
• The piece must be identifiable as a Cari piece and in a refinable condition.

Lifetime exchange applies to Cari pieces only. For jewellery purchased from Vasundhra Jewellers or other brands, please speak with us separately.

You can return any Cari piece to us for a cash buyback. The valuation is transparent, declared up front, and settled directly to your account.

How we value your piece

• Gold: 90% of current Cari gold rate, applied to the certified gold weight.
• Diamonds: Up to 80% of the current market value of the certified diamonds, assessed at the time of buyback.
• Coloured stones: no value.

The process

• Request a buyback quote at care@carifinejewels.com.
• Send the piece to us via an insured courier we arrange (complimentary).
• Our facility assesses metal purity and stone certification. This takes 3 to 5 business days.
• A final quote is shared with you. On acceptance, the amount is credited within 5 to 7 business days.

What you need

• Original Cari invoice and authentication certificate.
• A government-issued photo ID matching the invoice name, for KYC compliance.

Buyback is offered at the discretion of Cari and is subject to the piece being authentic, intact and refinable. Rates are indicative and may vary with market conditions on the day of valuation.

Every Cari piece is certified, hallmarked and documented. You receive the same piece you see on our site, with the specifications you are quoted at checkout.

Metals

• Gold: 9Kt, 14Kt, 18Kt and 22Kt - all BIS hallmarked, with a unique HUID visible on the piece. The karat for each design is specified on its product page.
• Finish: polished, matte or textured, as specified per design.

Diamonds

• Certification: IGI certified. Every diamond, including solitaires, carries a grading report from the International Gemological Institute.
• Quality: SI clarity, with near-colourless GH, HI or IJ grades depending on the piece. The exact grade is specified on each product page.
• Origin: natural diamonds, ethically sourced. Lab-grown pieces, where offered, are clearly labelled.

Coloured stones

• Natural, where specified.
• Treated or enhanced, where disclosed on the product page.

Every piece carries a lifetime warranty on manufacturing defects, along with complimentary care services in the first year.

Covered under warranty

• Defects in craftsmanship: loose prongs, faulty clasps, uneven settings.
• Plating defects within 6 months of delivery.
• Stone dislodgement due to setting failure, lifetime.

Not covered

• Damage from wear, impact, chemical exposure or accidental loss.
• Unauthorised repair or alteration by a third-party jeweller.
• Normal ageing of finish - polish and texture can be restored via our care service.

Complimentary care, in the first year

• One professional cleaning and polishing.
• One resizing, within 15 days of delivery, for rings and bracelets where size permits.
• Prong tightening and clasp inspection, on request.

Paid after-care, lifetime

• Cleaning, polishing, replating and repair services at transparent, itemised rates.
• Quote shared before any work begins. Approved in writing by you.

To initiate a service, write to care@carifinejewels.com with your order number and a few clear photos of the piece.

Cari prices are inclusive of craftsmanship, finish, certification and packaging. GST is added at checkout, as applicable.

How a Cari price is built

• Gold value: weight × current Cari gold rate.
• Diamond value: as per certified cut, clarity, colour and carat.
• Making charges: a fixed, per-design amount (not a percentage of gold rate). Shown clearly on the product page.
• GST: 3% on the total, as per Government of India regulations.

Accepted payment methods

• All major credit and debit cards: Visa, Mastercard, American Express, RuPay.
• UPI: GPay, PhonePe, Paytm, BHIM and others.
• Netbanking across all major Indian banks.
• Cash on Delivery, on orders up to ₹49,999.

Currency, invoicing and GST

• All prices on carifinejewels.com are in Indian Rupees (INR).
• Tax invoices are issued in the name of Vasundhra Jewellers Private Limited, the company behind Cari.

Cash on Delivery is available on orders up to ₹49,999. For orders above this value, prepaid payment is required — it keeps high-value pieces safer in transit and aligns with courier insurance limits.

This notice explains what personal data Cari collects, why, who sees it and what you can do about it. Cari is a brand of Vasundhra Jewellers Private Limited, which is responsible for your data under the Digital Personal Data Protection Act, 2023.

What we collect

• Account details: name, mobile number, email and addresses. Birthday, anniversary and gender are optional.
• Sign-in details: you sign in with a one-time code sent to your mobile number. We do not hold a password for you.
• Order details: what you bought, returned or exchanged, delivery addresses and payment references. Card, UPI and bank details are entered with our payment partner. We never see or store full card numbers.
• Saved items and reviews: your wishlist, back-in-stock requests, loyalty points and any reviews you post.
• Messages: what you write to us by email, WhatsApp or phone.
• Device and usage details: IP address, browser, pages viewed and items saved, collected through cookies and similar tools.
• Marketing preferences: what you have opted in to receive by email, SMS and WhatsApp.

Why we use it

• To process, deliver and support your order, including returns, exchanges and after-care.
• To run your account: sign-in, wishlist, loyalty points and back-in-stock alerts.
• To keep the site secure and to prevent fraud.
• To improve our designs, site and service, based on aggregated patterns.
• To send you updates and show you relevant advertising, only where you have opted in. Order and service messages are sent regardless, because you need them.
• To meet legal obligations such as tax and accounting. For purchases above the limit set by tax law, we are required to record your PAN.

Who sees it

• Our internal team, on a need-to-know basis.
• Service providers who work for us, each limited to what its task requires: Shopify (store platform), PayU (payments), BVC Logistics (insured delivery), MSG91 (one-time codes and SMS, and a sign-in security check that runs on every page), Klaviyo and Resend (email and messages), Judge.me (reviews), Yotpo (loyalty), Vercel (sign-in, account, wishlist and bag services), Meta (order updates on WhatsApp), and Google and Meta (analytics and, with your opt-in, advertising).
• Measuring our advertising: if you accept marketing cookies, the contact details you give at checkout, such as your email address and mobile number, are sent to Google and Meta in hashed form, a one-way code that does not reveal them. This lets each of them tell us which of our ads led to a purchase.
• Statutory authorities, where legally required.
• A successor, if the business is ever merged or sold, bound by this notice.
• Never sold, rented or shared for anyone else's unrelated marketing.

Shopify

• Our store is hosted by Shopify, which collects and processes personal data about your use of the site in order to provide and improve it. Some Shopify features draw on your interactions with our store, with other merchants and with Shopify. For that processing Shopify is responsible, including for answering your requests. See the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Where it is stored

• Some of these providers store data outside India. We use providers that protect it to the standard described here, and we follow any restriction the Government of India places on such transfers.

How long we keep it

• Order and invoice records: for as long as tax and accounting law requires.
• Account details: until you ask us to delete your account.
• Marketing preferences: until you opt out.

Your rights

• Access: ask for a summary of the data we hold on you and how it is used.
• Correct: update your details from your account, or ask us to.
• Delete: ask us to delete your account and its data. Records the law requires us to keep are retained until that period ends.
• Withdraw consent: stop marketing at any time from the unsubscribe link in any email, by replying STOP to an SMS or WhatsApp message, or by writing to us.
• Nominate: name a person who may exercise these rights for you in the event of death or incapacity.
• To use any of these, write to care@carifinejewels.com from your registered email or mobile number. We may need to confirm your identity first.

Children

• Cari is for adults. You must be 18 or above to place an order, and we do not knowingly collect data from anyone under 18.
• If you are a parent or guardian and believe a child has given us personal data, write to us and we will delete it.

Security

• The site runs on encrypted connections, payments are handled by PayU, and access to customer data is limited to the people who need it.
• No system is perfectly secure. If a breach affects your data, we will inform you and the Data Protection Board of India, as the law requires.

Cookies and other sites

• How we use cookies, and how to change your choices, is set out under Cookies.
• Our site links to other sites, such as Instagram and our courier's tracking page. Their privacy practices are their own.

Changes to this notice

• We update this notice when our practices or the law change. The date below shows the latest version, and we will email you about any significant change.

Questions and grievances

• For any data request or question, write to care@carifinejewels.com.
• Grievance officer: Prakhar Jalan, Director, Vasundhra Jewellers Private Limited, 39, Nishant Kunj, Pitampura, Delhi 110034. grievance@carifinejewels.com · +91 99588 82216.
• We acknowledge every complaint within 48 hours and resolve it within one month.
• If you are not satisfied with our response, you may complain to the Data Protection Board of India.

Last updated: 30 September 2026.

By using our site or placing an order, you agree to these terms. We have kept them short.

Who we are

• Cari is a brand of Vasundhra Jewellers Private Limited, a company registered in India under CIN U36911DL1999PTC102188.
• Registered office: 39, Nishant Kunj, Pitampura, Delhi 110034.
• GSTIN: 07AAACV8428L2ZV.

Using the site

• You must be 18 or above to place an order.
• You agree to provide accurate details at checkout.
• You may not misuse the site, attempt to access restricted areas or upload harmful content.

Product information

• We describe each piece precisely: measurements, weight, purity and certification.
• Photography is representative. Slight variations in hand-finished detail are part of the craft.
• The price shown when you place your order is the price you pay. Prices on the site may change without notice.

Orders, acceptance and stock

• An order is a request to buy, not a concluded contract.
• An order is accepted only when we confirm dispatch.
• We may cancel an order if a piece is out of stock, was mispriced, or the order appears fraudulent. If we cancel, any amount you have paid is refunded in full to the original payment method.

Shipping, returns and privacy

• Delivery, returns and the way we handle your data are part of these terms. Each has its own policy: Shipping, Returns & Refunds and Privacy.

Intellectual property

• All content on carifinejewels.com — text, images, designs and logos — is the property of Vasundhra Jewellers Private Limited.
• You may not reproduce, resell or republish our content without written permission.

Liability and dispute resolution

• Our liability is limited to the value of the order in question.
• These terms are governed by the laws of India. Disputes are subject to the exclusive jurisdiction of the courts in Delhi.

Questions and grievances

• For orders and after-care, write to care@carifinejewels.com. We respond within one business day.
• Grievance officer: Prakhar Jalan, Director, Vasundhra Jewellers Private Limited. grievance@carifinejewels.com · +91 99588 82216.
• We acknowledge every complaint within 48 hours and resolve it within one month.

Last updated: 22 September 2026.

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Types of cookies we use

• Essential: keep you signed in and your cart intact. Cannot be disabled.
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