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Frequently Asked Questions
Orders & Payment
- How do I place an order?
Add pieces to your cart, sign in or create an account, enter your delivery details and complete payment. You will receive an order confirmation by email and WhatsApp.
- Do I need to create an account?
All major credit and debit cards, UPI, netbanking, and Cash on Delivery on orders up to ₹49,999.
- What payment methods are accepted?
All major credit and debit cards, UPI, netbanking, and Cash on Delivery on orders up to ₹49,999.
- Do you offer Cash on Delivery?
Yes, on orders up to ₹49,999. For orders above this value, prepaid payment is required — it keeps high-value pieces safer in transit and aligns with courier insurance limits
- Can I add a business GSTIN to my invoice?
No. We do not provide B2B invoices.
- Are prices inclusive of GST?
Prices on product pages are exclusive of GST. A 3% GST is added at checkout, as per Government of India regulations. Your final payable is clearly shown before payment.
- Are the gold rates fixed or live?
Our gold rate is refreshed daily, in line with market movement. The rate applicable to your order is locked at the moment of successful payment.
Shipping & Delivery
- Is shipping free?
Yes. Shipping is complimentary across India, with full insurance and tracking, on every order.
- How long will my order take?
In-stock pieces are dispatched within 2 business days. Made-to-order pieces within 10 to 14 business days. Delivery takes 2 to 3 business days in metros, and 4 to 7 days elsewhere.
- Will my order be insured?
Yes, from our facility until it reaches you. Please inspect the package at delivery and report any tampering to the courier immediately.
- Can I change my delivery address after placing an order?
Yes, if the order has not yet been dispatched. Write to care@carifinejewels.com as soon as possible with your order number and the new address.
- What happens if I miss the delivery?
The courier will attempt redelivery up to two times. After that, the package is held at the nearest hub for pickup. If unclaimed, it returns to us — we will reach out to reschedule.
- Is a signature required on delivery?
Yes. A photo ID and signature are required. For security, we cannot leave Cari pieces unattended.
Returns, Exchange & Cancellation
- What is your return window?
15 days from delivery, for in-stock pieces. Pickups are complimentary and insured.
- What is your exchange window?
30 days from delivery, for in-stock pieces. One exchange per order.
- Which pieces cannot be returned or exchanged?
Made-to-order and resized pieces. Pierced earrings, for hygiene reasons. Pieces without their original certificate or tamper-evident tag.
- How long do refunds take?
Refunds are initiated within 3 business days of inspection, and reflect in your account in 7 to 10 business days from the original payment method.
- Can I cancel my order?
Yes, any time before dispatch, at no charge. Made-to-order pieces can be cancelled within 24 hours of order confirmation, before production begins.
- What do I include in the return package?
The piece, original packaging, certificate, invoice and the tamper-evident tag. If any of these are missing, the return may be declined after inspection.
- What if my piece arrives damaged?
Write to care@carifinejewels.com within 48 hours of delivery with photos and, ideally, an unboxing video. We will replace or refund, at your choice, without quibble.
Sizing & Customisation
- How do I find my ring size?
Our size guide, linked on every ring product page, lets you measure at home with a ring-sizer or an existing ring. If you are between sizes, we recommend going up.
- I ordered the wrong size. Can I get it resized?
Yes. One resize is complimentary within 15 days of delivery, subject to the design permitting resizing. Eternity bands and certain settings cannot be resized.
- How long does a resize take?
7 to 10 business days from receipt at our facility, plus standard delivery time.
- What about bangle sizing?
Bangle sizes follow standard Indian sizing (2.4 to 2.10). If you are unsure, write to care@carifinejewels.com.
Lifetime Exchange & Buyback
- What is Lifetime Exchange?
Every Cari piece can be exchanged against a new Cari piece, at any time, at 100% of the current gold value and 100% of current market value of diamonds. Making charges are not refunded.
- What is Buyback?
Buyback lets you sell a Cari piece back to us for cash - 90% of current gold value and up to 80% of current market value of diamonds. Rates are confirmed before you decide.
- What is the difference between the two?
Exchange is used towards a new Cari piece, at full gold value. Buyback is a cash-out, at a slightly lower rate. Both are transparent and pre-declared.
- What do I need to avail either?
The original Cari invoice, authentication certificate and a government-issued photo ID matching the invoice name.
- Can I exchange or buy back a piece that is not from Cari?
Not under these policies. For Vasundhra Jewellers pieces, please reach out to us separately — we can guide you.
Care & Maintenance
- How do I look after my Cari piece?
Store each piece in its pouch or box, away from other jewellery. Remove it before swimming, sleeping, showering or applying perfume. Wipe it down with a soft, dry cloth after wear.
- Does Cari offer cleaning and polishing?
Yes. One professional clean and polish is complimentary within the first year. Beyond that, we offer itemised care services at transparent rates.
- What should I do if a diamond comes loose?
Stop wearing the piece and write to care@carifinejewels.com with photos. If covered under warranty, we repair at no charge. If accidental, we share a transparent quote before any work.
- How often should I service my jewellery?
A professional clean and prong check once a year keeps most pieces in good shape for decades.
Gifting
- Can I have my order delivered as a gift?
Yes. Select 'gift delivery' at checkout - the invoice is omitted from the package and a short, handwritten-style note can be added.
- Do you offer gift wrapping?
Every Cari piece ships in our signature gift-ready packaging by default. Additional wrapping is not required — but you can add a custom note.
- Can the recipient exchange the piece?
Yes. The recipient can request an exchange within 30 days, subject to our Exchange policy. They will need the order number and original certificate.
- Do you offer gift cards?
We will introduce digital gift cards shortly after launch. Write to hello@carifinejewels.com to be notified when they go live.
Support
- How do I reach Cari?
Write to care@carifinejewels.com for orders and after-care, hello@carifinejewels.com for general queries, or message us on WhatsApp at the number listed in the website footer. We respond within one business day.
- What are your support hours?
Monday to Friday, 10:00 AM to 6:00 PM IST. Messages outside these hours are attended to the next business day.
- Where is Cari based?
New Delhi, India. Our registered address is 39, Nishant Kunj, Pitampura, Delhi 110034.
- A final note.
These policies are reviewed regularly. If you think something could be clearer, we want to hear it — write to care@carifinejewels.com.
Cari is a brand of Vasundhra Jewellers Private Limited · 39, Nishant Kunj, Pitampura, Delhi 110034 · CIN U36911DL1999PTC102188 · GSTIN 07AAACV8428L2ZV.
Account & Privacy
- How do I update my details?
Sign in and update your profile from the account dashboard. You can change your address, phone, email and marketing preferences at any time.
- How do I unsubscribe from marketing messages?
Click 'unsubscribe' in any email, reply STOP to any SMS, or update preferences in your account. WhatsApp updates can be paused by replying STOP.
- Is my payment information stored?
No. Card details are tokenised and handled by our payment partners. We never see or store your full card number.
- Can I request that my data be deleted?
Yes. Write to care@carifinejewels.com. We will delete your account and associated data, subject to legal retention requirements for tax and compliance.
About Cari
- What is Cari?
Cari is a design-led fine jewellery brand, built for a younger generation that chooses jewellery for itself. Every piece is BIS hallmarked, certified and sold online at carifinejewels.com.
- Who is behind Cari?
Cari is a brand of Vasundhra Jewellers Private Limited - a Delhi-based fine jewellery house with decades of craftsmanship experience. Cari is our digital-first, design-first line, built for today.
- Is Cari a separate company from Vasundhra Jewellers?
No. Cari operates under Vasundhra Jewellers Private Limited. Your invoice, GST and company details reflect this.
- Where are your pieces made?
In-house, at our Delhi facility. Every piece is designed, crafted, certified and dispatched from the same place.
